I used to enable it for many years. Virgin Media Staff Options. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. Overall, Virgin Media broadband is highly recommended for those fortunate enough to have access to it and holds the potential for wider coverage in the near future. com 194. Please enter your email. Stay safe online. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Please do let us know if you have any further questions or concerns, we'll be here to support if you ever need. I've tried a router reboot but that has not fixed it. No bank or credit card details are required for the trial. Web safe Child does not work Virgin Router. Can someone from virgin help please. fixing this should be a priority. Thank you for your post and welcome to our community. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Once logged in you will see 2 filters; Virus Safe and Child Safe. e. 0 Kudos. I’ve seen previous posts suggesting going to the 1. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Go to Account settings, then Account details b. Lee_R. run the Standard test and confirm the. Just bear in mind this would reset everything. Now it is broken broken. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. I am not on any VPN. Have not changed anything at our end. 100). Hi my child safe is on but no sites are getting blocked. No there is not; technically not possible. org. Any ideas? Virgin support is useless! - 5406218. In the end, the fact that Virgin Media Virus Safe is using an external vender who is incorrectly flagging websites as malware, is not transparent for him. 168. I am more than happy to take a look into this for you. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. 0 Kudos Reply. QuickStart, set up and connections. Child Safe show is off but it's on and can't change it. Stream from Virgin Media. I can't do this. The graph below depicts the number of Virgin Media reports received over the last 24 hours by time of day. I'm a Very Insightful Person, I'm here to share knowledge. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. com Child safe not working in Security matters Tuesday; Child safe issues, Virgin Media customer service is appalling in Security matters Sunday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters a week ago Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. Does the email not work in either web mail or client mail? 0 Kudos Reply. There’s a network fault in your area. 2. ” This is. Phone. Unlike some posts here, I want Child Safe to work. We would like to show you a description here but the site won’t allow us. I have reset the hub, checked the connections and followed the help promts. I don't work for Virgin Media. - 5388473. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. not the VM Hub. 1). please help. VodafoneChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. on 03-11-2022 16:13. Sign in . Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. Virgin Media Community. Built to keep internet nasties away from your home devices, Virgin Media Web Safe is available at no extra cost with our broadband. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. A new secure password will be generated for you. 1. It’s important you choose a passcode that’s different to the one you use to unlock your device. Data not working. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. A little later I tried to log in to my Virginmedia account using my new email address, but it didn't like the password that I had entered. Tried every browser, device, incognito mode etc. Hi Travis, Since last Monday, the child/web safe has stopped again. Log in to your Virgin Media account using your email address and password. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Have issues using VM Wi-Fi - 3 different laptops with different browsers and phone. QuickStart, set up and connections. Child safe is so simple to bypass I'm not sure it is worth worrying about. What to do if Virgin Media Web Safe isn't working. 1 Kudo. 220. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Child safe not working in Security matters 2 weeks ago; Block websites by pattern in Switched On Families 3 weeks ago; A website is blocked in Switched On Families 3 weeks ago; Child Safe show is off but it's on and can't change it. 4 weeks ago. icon on the upper-left edge of your screen. Select “Firewall”. This was not happening just before my moving home was complete, so something must have been reset after that, a few days ago. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 1. Regards, Steven_L. Had a new Hub 5 yesterday to so say solve connection issues. We recommend keeping Virus Safe on. This was working for me until about August. Web Safe only works on devices connected to your Virgin Broadband at home. on 27-07-2022 14:17. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. Follow these steps: 1. Open an internet browser and type in the Virgin Media IP address: 192. Set Virus Safe to On ( on is normally ok for VPNs. Thanks for your patience while we work to fix things as quick as we can. Adjust the settings according to the level of protection you want. Stay safe online. SpeedWeb Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoEmail address. 4. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon” When will this be fixed? From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 9. For £12. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Virgin. Regards. See where this Helpful Answer was posted. richard. if Hub is in modem mode and third party router is used then configure router to use Virgin Media. Abdelmonem. When child safe was switched on, I couldn’t access any dodgy websites (like porn or gambling etc). Go to My Account and register for Virgin Media Internet Security to start your three-month trial today. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. on 03-09-2022 19:15. on 08-02-2023 16:22. Child Safe is best turned OFF & kept OFF ! When ON it will prevent access to Office VPN, Zoom + Teams & the like, a wide range of Social Media, many TV Streaming & Catch Up services, many commercial websites etc etc. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. yesterday | Posted in Security. Networking and WiFi. Thanks for taking the time to contact us via the Community. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. 100. Click the big on/off icon to connect. Check service status. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. Virgin Mobile. Options. e. Virgin Phone Switchover. 8 and/or 1. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. 3. If it’s not a technical issue you need help with then we’re here to support you on. £8p/m extra or included with Gig1 or Volt. Changing network settings to use any Public DNS should re-gain full access for the device. And as you needed to choose whether to switch Web Safe. Child safe is not working. 222. In order to look into this for you further, we'll send you a private message on here. Account - Mobile. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. Changing Virgin Media Web Safe Settings on a Mobile VirginMedia. It’s easy to turn on. -- I'm a Very Insightful Person, I'm here to share kno. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. 1/help for specific device where Web Safe is not working. Looking in this section of the forum is has been quite clear for many months the Web Safe management functions have been problematic to totally broken for many customers. Thanks for coming back to us to get this issue with your Web Safe services looked into, I am sorry if this has been causing some frustration 😥 I have a link here which may help in getting your issue fixed 👉 Web Safe Help - Could you please take a look to see if a resolution is here?Just to set expectations the issues with Child Safe have persisted for over 12 months. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Networking and WiFi. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. " This has been the same for 3 days now. This is my first post here as I normally find a solution to my problems or manage to work them out myself. r. Hi my child safe is on but no sites are getting blocked. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. I have just had VM broadband installed. Operating system blocks work with user IDs but children may be able to circumvent that by getting another ID ;WWE Network not working via VIRGIN MEDIA in uk in Networking and WiFi a week ago; Had a power cut and now the router hub doesnt turn on in Networking and WiFi 08-09-2023; Re: Web Safe turned off but still blocking sites in Networking and WiFi 07-09-2023; Issues with Archero (Game) and Websafe in Gaming Support 20-05-2023By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. 1 Kudo. SpeedChild Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Help forum. Virgin Media takes online safety seriously. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Please,. I can’t access the page, when I click on Websafe in settings I get to a page which says “we are doing some work on our site we will be back soon”From the device on which Web Safe appears to not be working go to is the AS Name value reported? The following example reports this value as Virgin Media. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. never-displayed Additional options Related Device or Service. The reason the pages were hanging is that the re-routing address to the mandatory Web Safe options page was not going to an actual location. Options. com nslookup protonvpn. 1. We would like to show you a description here but the site won’t allow us. Hey, Durgs. Make your broadband work for you Find out more. 100 and 194. For customers using VPN or Handset encryption services, the above protections will not work. The fact you cannot configure VM web safe may be part of the issue. uk and @virgin. Virgin Media Security is a top of the range internet security package that helps keep you and your family safe and secure online. What do the colours mean? Yellow. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. o. After that, it’s just £3 per month (or £30 a year). As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. Mobile Your Account. The web filters introduced by ISPs use network-level filtering of broadband connections to block access to adult and illegal content. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. QuickStart, set up and connections. Cables all ok. Contact the site operator for further help. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. Any website unsuitable for children is blocked by default. Thanks for your response. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. 8. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. i have tried to solve this issue by calling up Virgin media but they are unable to understand how is this pos. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. So I’ve gone in. never-displayed Additional options Related Device or Service. I’ve seen previous posts suggesting going to the 1. SpeedSolved: It seems like Web Safe controls are preventing me from using the internet. com 194. net. 1. ExpressVPN. If your site is blocked by a majority of ISPs, it may be that there is a. My Child Safe settings are not working correctly. Reconnect your VPN if necessary. 1. Please help. . I tried to connect with configure router to use Virgin Media DNS at 194. Here you’ll find all the help you need for Virgin Media related problems and issues. I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Hi 用心棒. SpeedWebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. My Virgin Media. So you can kick back and enjoy yourself, knowing somebody’s got your. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. . Great to hear that this is now working, be sure to keep us updated with how you get on. on 06-03-2023 16:05. timn48. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. 222 and 208. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. Networking and WiFi. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Stay safe online. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. We would like to show you a description here but the site won’t allow us. SpeedWeb safe provides ultimate protection when using the internet. Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected. 168. 11 March 2014 at 10:05PM edited 11 March 2014 at 10:13PM. Installed Web Safe on Mac. Child Safe - Disabled ( if Enabled expect to bloc access to. org. I advise that. Kain_W. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. If the problem persist post back here to have issue flagged to the forum team. NB I do not think it is sensible that Child Safe is able to bypassing Virus Safe but whether this is a bug or feature it remains to be used / exploited. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Hi . i have looked at the forum and made amendments as suggested by turning the web safe toggles section off and they have been off for the past few days and I’m still experiencing this issue. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. -- Child Safe not working in Security matters 41 minutes ago; Child safe not working in Security matters 6 hours ago; Child Safe Not Working in Security matters Sunday; Web safe not working when enabled in Security matters Sunday; Child Safe show is off but it's on and can't change it. Click here to view more details on content filters from Virgin Media’s Web Safe. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMy Virgin Media, making managing your account easier with all your information in one place. All the domains I tried work fine on Virgin Media. The 2nd one again was to wait but they gave me a reference number to follow up with their IT team. Options. com 9. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Account - Cable. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Tried switching off and on, pin hole reset. 168. I deleted the forward and recreated it, and it started working again. Please help me resolve this. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. co. Apply the Public DNS to the computer / device / your own Router i. If you haven’t changed your password, the default one is placed on the bottom of the router. 168. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. Stay safe online. on 18-10-2022 19:33. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. google (disable when using mobile data) 0 Kudos. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. 4. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. 100). I’m pretty sure I had it turned on in my old house and it was fine. Web Safe; Virgin Media Internet Security; Google One; Upgrades & products. Does the issue persist: when using your browser's Incognito / Private mode; usually accessed by pressing Ctrl + Shift + P in Firefox or - 5104291The forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. 168. 9. Try computers with Cisco’s OpenDNS using 208. 1. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoWeb Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. I'm on a top, up to date laptop using an up to date browser and I've tried three using Windows 11. Networking and WiFi. Child safe not working. 8. Hey @DavidCalla,. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Web safe Child does not work Virgin Router. I keep getting the message seen in the attached picture. To confirm Web Safe is working try going to. Stay safe online. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. com 194. Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. Click the big on/off icon to connect. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. I added it to the 'allowed websites' list, and it's working fine. 8. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. We would like to show you a description here but the site won’t allow us. Click Apply. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291. Try again to see if problem persists. We are aware of this issue and have our support team working on getting this resolved ASAP. Navigate to the My Apps tab and select Web Safe from the menu. everything is up to date. refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. It was easy to login into my virgin media account and change the settings. Log in to your Virgin Media account using your email address and. Networking and WiFi. Virgin Media: Web Safe. I'm having the exact same issue. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I am able sign in to tv go app and webpage. SpeedCyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. I have the same issues. Having problems with Websafe again. same issue for me as well, seems to be a wider issue than they think it is. Up to 3 WiFi Pods if needed. com (blocked by Web Safe), bestvpn. 168. Andrew_M2. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. QuickStart, set up and connections. Hi, I’m be recently joined virgin and am experiencing my emails not loading correctly. Account - Mobile. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. This is a known issue and our teams are working on a fix. Forum; Apps. The results of queries to the Virgin Media DNS server gave the following results. 1. " I cannot fix this. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Re: Child safe not working. Hi, I am having the same issue on my directly connected PC, but works on devices connecting via wifi. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Login in the the Virgin Media online account and try the to enable websafe. In the meantime, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. AS Name. ct Mark as Helpful Answer. What to do?Hi, I contacted VM twice. Changing network settings to use any Public DNS should re-gain full access for the. Please enter your email. 123. Networking and WiFi. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. I’ve called VirginMedia several times and they have not been able to help. Packages. Seems to be OK this morning. SpeedTo disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. in Security matters 12-10-2023No there is not; technically not possible. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Not able to access websafe_setting page (able to go to update_profile page). For some customers the Web Safe adjustments are not functioning. At the moment, yes, he thinks that was Virgin Media Virus Safe that blocked the connection to our website. Web safe settings not working. Web safe provides ultimate protection when using the internet. I have an issue with my additional Virgin web email account. Reply. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. When the number of reports exceeds the baseline, represented by the red line,. timn48. thank you for steering me in the right direction with the forum.